The Fair Practice Code (FPC) of Kosamattam Finance Limited as per the guidelines issued by Reserve Bank of India wide its circular, DNBR(PD)CC.No.054,03 10119/2015-16 dated 01/07/2015 to ensure better service quality and bring in transparency in its loan process. FPC will be applicable for all branches of Kosamattam Finance Limited including head office.
Company will convey to the borrower in the vernacular language as understood by the borrower, the amount of loan along with the terms and conditions including annualised rate of interest and method of application thereof before sanctioning the loan. Any penal interest that shall be collected will be shown in bold in the loan agreement.
The company have a Customer Grievance Reddressai Forum at Senior Management Level. All the disputes arising out of the functionaries are heard and disposed of to the higher level. The said forum shall provide the highlights of issues and redressaI, if any, for their review and compliance at each subsequent meeting. The Board of Directors will also provide periodical review of the compliance of the Fair practice Code and the functioning of the grievances redressai mechanism at various level of management.
At Kosamattam Finance Limited we believe in providing the best of service to our customers. We provide customers with easy access to information, products and services, as well as the means to get their grievances redressed. For this purpose we prominently display the name and contact details of the Grievance Reddressal Officer and Officer In Charge of the Regional Office of DNBS,RBI in all our branches. If at any stage, ifa customer is not satisfied with the service given to him/her, he/she can contact the Company.
Step 1 :
Please visit to the nearest Branch of our Company and submit your complaints/grievance and get your complaint logged in the “Complaint & Grievance Register” maintained at the branches (During the working hours from 8:45 A.M to 5:30 P.M) or contact at our Customer Care no. 9446523300 or e-mail at firstname.lastname@example.org. We will respond to your complaint within 15 working days.
Step 2 :
If you are still not satisfied with the resolution you receive, or you don’t receive any response within 15 working days you can write, mail, fax or call to the Grievance Redressai Officer of the Company:
Mrs. Milu George,
Kosamattam Finance Limited
Kosamattam MKC Building
M.L.Road,Market Junction –Kottayam
After examining the matter, your grievance/complaint shall be resolved within 15 working days by us. If your complaint still remains unresolved and is not redressed within a period of one month, you may approach to the regulatory authority of Non- Banking Financial Companies, i.e. Reserve Bank of India for reddressal of your complaints at below address:
The General Manager,
Reserve Bank of India,
Department of Non- Banking Supervision,
Bakery junction, P.B.No.6507
While lending to individuals against gold jewellery, decision will be based on the Board Approved Policy.
Mathew K. Cherian